Again, please be sure to ONLY attach report files with your reply (s) as we go along. Please attach the ZIP file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, "Get Started!"ĭo NOT use the button “Start repair” ! But look instead at the far-left options list in black.Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer. Followers 1 AdvancedSetup Root Admin 107. Now click the left-hand side pane "I do not have an open support ticket" Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click the one on the left marked "I don't have an open support ticket". Once it starts, you will see a first screen with 2 buttons. Farbar Recovery Scan Tool (FRST) is a diagnostic tool incorporating the ability to execute prepared script solutions on malware infected machines. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-1.80.848.exe to run the report You may want to close your other open windows so that there is a clear field of view. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.ĭo have patience while the report tool runs. I would appreciate getting some key details from this machine in order to help you forward. Iĭo know that the Web protection as well as all other Malwarebytes protections are keeping the pc safe from harm. Please only just attach all report files, etc that I ask for as we go along. Farbar Recovery Scan Tool (FRST): A small, but capable application that scans your computer for malware infections and attempts to fix them If you suspect malicious code might have infected your computer, Farbar Recovery Scan Tool, is a simple application that can scan your machine for suspicious items and fix any detected problems. I downloaded an out-of-date version and it will run, but I really think I need the current version. I've downloaded FRST, but as soon as I try to run it, the file gets deleted and sometimes I get a message that this file is 'unsafe' and should not be run. Please do not do any changes on your own without first checking with me. 10 1 Having the dllhost Com Surrogate issue on my son's computer. Please follow my directions as we go along. Let me know what first name you prefer to go by. I will be helping and guiding you, going forward on this case. I do wish you would have mentioned explicitly if Chrome browser was involved. You need to be aware that on a block event notice from Malwarebytes for Windows that (A) the potential harm was STOPPED, (B) it does not mean there is some infection, & the Malwarebytes is protecting your system. Endpoint Detection & Response for Servers
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